Standard Shipping

Most items ship USPS, UPS Ground, or FedEx Ground service. Some items are available for expedited shipping. Please contact us for details.  

 

Oversize Items

Furniture, rugs, and large items often ship via freight carrier. Any additional shipping charges will be calculated once your order is placed, and you will be notified of final costs prior to shipment. Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. Freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks) that works for you. For standard freight delivery our shippers deliver furniture to your driveway. Freight items can be ONLY shipped within the 48 contiguous states. When required, furniture assembly is not included.

 

If your scheduled appointment is missed, you will be charged a delivery trip fee. Please do not arrange for the item/items to be delivered when no one is home to receive them. Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects DO NOT sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. The Window Scene will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.

 

If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.

 

Delivery Requirements:

 - Site is accessible by a tractor-trailer 45 feet long and 14 feet high.

 - Your street is at least two car widths wide (10 feet).

 - Any pathways or gates to a driveway have a clearance of at least 36" wide.